How to Start a POSM Support Session.

PDF Step-By-Step Walkthrough Available Here.

  • Go to
  • Click on Support.
  • Click on "Get the POSM Remote Support Application."
  • Once the app downloads, click on the installer.
  • Click "Next" to begn install.
  • Click "Finish" to complete installation.
  • Click "Connect" to run the support app.
  • Enter your details in the boxes.
  • Press "Connect" to start the support session.
  • Click "Ok" for the security warning and "Ok" again to allow access.