Customer spotlight
Virginia Beach Crew Returns to POSM Software
How Virginia Beach crews returned to POSM after a failed software replacement.
A High‑Demand Utility Operation
The City of Virginia Beach manages more than 22,000 feet of pipeline inspections monthly. Crews respond to SSO events, lateral investigations, and root intrusion diagnostics.
Why They Returned to POSM
After switching to another vendor due to a low‑bid contract, the crew quickly discovered severe usability issues and poor support. POSM’s intuitive layout, responsive tech support, and reliability brought them back.
“We were happy as hell to return to POSM Software.”
Key POSM Advantages for Virginia Beach
- Straightforward operator interface
- Responsive U.S.-based tech support
- Compatibility with their crawler fleet
- Fast Session Management search tools
Advice From Their Crew
The crew warns others not to be fooled by low‑bid proprietary systems. POSM remains compatible with most inspection hardware and offers free upgrades and dependable support.
